Please Note: Our e-mail address when we reply to you will show as "FMCSA Customer Service". To ensure timely and effective e-mail delivery, please check your spam folders and settings to allow e-mails from this address.
Does a broker process loss and damage claims?
Published 12/05/2014 02:31 PM |
Updated 05/23/2015 09:05 AM
No, a broker assumes no responsibility for the shipment and does not touch the shipment. A claim must be filed with the appropriate motor carrier, which usually would be the delivering carrier or the carrier causing the loss. Brokers may, however, assist shippers in filing claims with the motor carrier on the shipper’s behalf.
Was this answer helpful?
Your rating has been submitted, please tell us how we can make this answer more useful.
